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Jabra Engage 40 Headset | Wired Mono | Inline Link | USB-C/A | Microsoft Teams | Contact Center

Brand:
Jabra
4093-413-269
€130.07 €144.52
€154.78 inc. VAT
Out of stock
Real-time Engage+ call insights and dual MEMS noise cancellation in a 45g wired mono headset — purpose-built for contact center agents who handle calls all day.
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Product Code
CM85130
EAN Code
5706991034103
Manufacturer
Jabra
For who
Contact center agents and customer service teams on Microsoft Teams who need an all-day wired headset with real-time call coaching and clear noise cancellation.
Real reason
Dual MEMS microphones cancel background noise for clear speech in noisy call centers; Engage+ software provides real-time silence, interruption, and noise level alerts during live calls.
Know before
Mono (one ear — keeps one ear open). Includes USB-C cable with USB-A adapter. Inline Link controller with Teams button and busylight. Engage+ software requires separate subscription.
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Jabra Engage 40
Contact center headset built for all-day calls and real-time coaching
The Jabra Engage 40 (Inline Link USB-C/A MS Mono) is a wired professional headset purpose-built for contact center agents. Weighing just 45g with an ergonomic T-bar headband and pressure-relieving leatherette ear cushions, it delivers all-day comfort. A dual MEMS microphone system cancels background noise for crystal-clear call audio, while the Engage+ software provides real-time call insights — silence detection, interruption alerts, and background noise levels — to help agents continuously improve. Microsoft Teams certified with a dedicated Teams button and busylight on the Inline Link controller.
Specification Details
Part Number 4093-413-269
EAN 5706991034103
Type Wired mono headset with Inline Link controller
Certification Microsoft Teams certified
Connectivity USB-C cable with USB-A adapter (both included)
Cable Length 1.6m (headset to controller)
Weight (headset only) 45g | 1.6oz
Weight (with Inline Link) 127g | 4.5oz
Form Factor On-ear, T-bar headband, monaural (one ear)
Ear Cushions Leatherette, noise-isolating, maze-pattern pressure relief
Speaker Size 20mm
Speaker Max Input 30mW
Speaker Bandwidth (music) 50Hz – 20kHz
Speaker Bandwidth (calls) 100Hz – 14kHz
Microphones 2x MEMS, -38dBV/Pa, 100Hz–14kHz
Noise Cancellation Yes — dual-mic system, noise-isolating fit
Hearing Protection Jabra SafeTone™ 2.0, PeakStop 105dB, EU Noise at Work, G616, OSHA
Inline Link Controller Busylight, Teams notifications, incoming call LED, mute/hold, programmable button (via SDK)
Platforms Microsoft Teams, Cisco, Unify, Zoom, Google Meet, Amazon Chime, Chromebook
Software Engage+, Jabra Direct, Jabra Xpress, Jabra SDK
Materials Leatherette, PC/ABS plastic, stainless steel, TPE, silicone rubber
Dimensions (mono) 167 x 54 x 160mm
In the box Headset with Inline Link, USB-C cable + USB-A adapter, carry pouch, warranty leaflet
Warranty 3 years
Key Features
✦
Engage+ real-time call coaching — silence, interruptions, noise levels
The Engage+ software analyses live calls and provides agents with real-time alerts: silence detection flags dead air, interruption detection highlights talk-over incidents, and background noise level indicators show when the environment is affecting call quality. These insights help agents self-correct during calls and help supervisors identify coaching opportunities. Useful for contact center onboarding, QA, and ongoing agent development. Requires a separate Engage+ software subscription.
✦
Dual MEMS microphones — noise cancellation for busy call centers
Two MEMS microphones work together: one captures the agent's voice while the second analyses and filters out background noise — office chatter, keyboard sounds, HVAC. The resulting audio is clean, consistent, and highly accurate for speech-to-text transcription in platforms like Amazon Connect, Genesys Cloud CX, and Microsoft Teams. Microphone bandwidth covers 100Hz–14kHz for natural-sounding call audio.
✦
45g lightweight — all-day comfort with SafeTone 2.0 hearing protection
At 45g, the Engage 40 mono is among the lightest professional contact center headsets available. The T-bar headband distributes weight evenly and the maze-pattern inside the earcup relieves pressure on the ear over long shifts. Jabra SafeTone 2.0 with PeakStop 105dB protection, EU Noise at Work compliance, and OSHA standards ensures that agent hearing is protected throughout the workday.
✦
Microsoft Teams certified — Inline Link with Teams button and busylight
The Inline Link controller provides dedicated Teams call controls — answer, mute, hold, volume — with a visual busylight that signals call status to colleagues. Teams notifications (incoming calls, missed calls) are delivered directly to the controller LED. The USB-C/A combo cable connects to virtually any laptop or workstation without the need for a separate adapter in most cases.
✦
3-year warranty — built for contact center durability
The Engage 40 is stress-tested for the demanding conditions of busy contact centers — impact-resistant PC/ABS plastics, stainless steel headband reinforcement, and TPE strain relief on cable connections. The 3-year warranty covers normal business use and significantly lowers the total cost of ownership compared to headsets with shorter warranty coverage. Replaceable ear cushions (14101-84/85) are available as accessories.
Frequently Asked Questions
What is the difference between this variant (4093-413-269) and the USB-A (4093-413-279) and USB-C (4093-413-299) variants?
All three are identical in hardware and features. The 4093-413-269 (this product) includes a USB-C cable with a USB-A adapter — making it compatible with both USB-C and USB-A ports without purchasing a separate adapter. The 4093-413-279 includes only a USB-A cable, and the 4093-413-299 includes only a USB-C cable. Choose 4093-413-269 for maximum flexibility across mixed USB environments.
What does the Engage+ software do and is it included?
Engage+ provides real-time call analytics and coaching for agents — including silence detection, interruption alerts, and background noise level indicators shown during live calls. It also supports onboarding insights and performance tracking over time. The Engage+ software is not included in the box and requires a separate subscription. The headset functions fully as a standard Teams-certified headset without Engage+.
Why mono rather than stereo for a contact center headset?
Mono (single ear) is the standard in contact centers because it allows agents to remain aware of their physical environment — hearing colleagues, supervisors, and room sounds — while on a call. This is important for safety and situational awareness in busy floor environments. For agents who prefer full audio immersion, the stereo variant (4099-413-269) uses identical hardware in a both-ears design.
Is the Engage 40 compatible with platforms other than Microsoft Teams?
Yes. While this is the Microsoft Teams certified variant, the headset works with Cisco, Unify, Zoom, Google Meet, Amazon Chime, and Chromebook. The Teams-specific features (dedicated Teams button, Teams notification LEDs on the Inline Link) are only active within the Teams environment. For a platform-agnostic variant without Teams-specific controls, consider the UC variant (4093-419-269).
Buyer's Guide
Is the Jabra Engage 40 Mono MS the right headset for your team?
Choose the Engage 40 Mono MS (4093-413-269) if your contact center or customer service team runs Microsoft Teams and you need a wired headset with reliable dual-mic noise cancellation, hearing protection compliance, and the option to add real-time call coaching via Engage+.

The USB-C/A combo variant is the most flexible option for environments with mixed USB ports — one SKU covers both port types. If your workstations are uniformly USB-A or USB-C, the dedicated cable variants (4093-413-279 or 4093-413-299) avoid the extra adapter.

If your organisation does not use Microsoft Teams as its primary platform, choose the UC variant (4093-419-269) instead — identical hardware, without the Teams-specific button and LED behaviour. For agents who prefer both ears covered, the stereo variant (4099-413-269) delivers the same performance in a dual-ear design.

Features - Jabra - 4093-413-269

More Details
Product Code
CM85130
EAN Code
5706991034103
Manufacturer
Jabra
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