Terms of Use (B2B)

Effective upon posting; applies to traders only (Law 112(I)/2021)

These Terms of Use apply exclusively to traders/professionals and govern the use of the Website and the purchase of products from www.singular.com.cy.

1. Terms of Use

1. The website www.singular.com.cy is the online store for displaying and selling products via the internet of Singular Computer Systems LTD, seated in Limassol, 54 Agias Fylaxeos Street, P.C. 3025, VAT No. 10111474A (the “Company”).
2. These Terms of Use (the “Terms”) govern the terms and conditions for the purchase and distribution of wholesale products through this Website.
3. Before browsing our Website, please read these Terms carefully. They constitute the general terms of sale governing distance sales of products in force on the date an order is placed through the Company’s online store.
4. By accessing, browsing, registering and/or using the Website to obtain information and/or purchase products, you declare that you have fully understood these Terms and accept them unreservedly.
5. Access to the Website is permitted only under these Terms.
6. The Website is addressed only to “traders” within the meaning of the Consumer Protection Law of 2021 (Law 112(I)/2021).
7. You must visit this Website regularly in order to be informed of any changes, as the Company reserves the right to:
   1. amend at any time, without cause and without prior notice, part or all of these Terms, which apply from posting;
   2. renew or upgrade part or all of the content of the Website;
   3. renew or upgrade part or all of the interface, structure, configuration and technical specifications of the Website;
   4. restrict access to all or part of the Website and/or to your account; cancel, suspend (permanently or temporarily), or terminate operation without prior notice;
   5. modify the products offered for sale or permanently/temporarily discontinue the sale of some or all products of specific or all suppliers without prior notice.
8. Use of the Website following any change is deemed acceptance of such changes.

2. User

1. A User is any legal or natural person who browses, uses and transacts on the Website and who, from entry and the start of browsing, accepts all Terms herein and any subsequent amendments, subject to applicable law.
2. The User is responsible for proper use of the Website, including:
   1. using the Website only to carry out legally valid purchases and transactions;
   2. not making false or fraudulent purchases; if detected, such purchase may be canceled and the competent authorities may be notified;
   3. providing true and lawful contact details (email, postal address and/or other information).
3. By entering and browsing the Website, the User declares full legal capacity and, if a natural person, that they are over 18 years old.
4. The User must be a “trader” under Law 112(I)/2021.

3. User Registration

1. Registration is permitted exclusively to professionals/traders under Law 112(I)/2021. The Website, services and/or products are not addressed to “consumers” within the meaning of that Law.
2. Access to products requires User registration and profile verification.
3. Each User expressly declares and warrants that:
   1. at registration they provide complete, accurate and true information about themselves and their contact details; and
   2. they have the legal prerequisites for registration and use of the Website.
4. Registration is completed by filling in the online form with the mandatory fields. Users set access credentials (email and password) and must keep the password confidential. Users are solely responsible for any activity and expense connected with the use, whether lawful or unlawful, of their credentials.
5. Registration enables the creation of a personal account for faster purchases and access to features available only to registered users.
6. Users’ details and their transactions are confidential. By providing their details, users consent to processing for the needs of the specific transaction and disclosure to Company employees solely for this purpose.
7. The Company will not disclose users’ details and transactions unless it has written authorization, or disclosure is required by a court or public authority. All documents/electronic records exchanged in the context of sales will be kept by the Company and may be accessed by the User. The Company’s Data Protection Policy also applies.
8. The Company reserves the right to reject or cancel a registration for reasons of legality and/or protection of its business operations.

4. Product Description

1. The Company obtains information on technical characteristics from manufacturers’ pages and/or product packaging, where possible.
2. The Company strives to describe products and their essential characteristics accurately but does not guarantee absolute accuracy and bears no responsibility for inaccuracies originating from manufacturers or posting errors.
3. Checking technical information and the suitability of ordered products for the User’s needs is the User’s sole responsibility. The Company is not responsible for incompatibility with other products or systems used by the User.

5. Order Procedure

1. Users may freely browse the Website to search and review available products.
2. Before placing an Order, the User should review the Product information provided on the Website in order to ascertain its nature, characteristics and intended operation. By placing the Order, the User accepts the product’s specifications as displayed at the time of purchase.
3. Placing the Order: Select products/codes, add them to the Cart, complete the Order Form, review the order, accept these Terms by ticking the relevant box, and click “Purchase.” Options to correct errors are available before submission. Orders are archived electronically and accessible to the User.
4. Order Receipt Confirmation: The order is deemed received when the User receives an Order Receipt Confirmation stating the key details of the order.
5. Order Processing: Orders are processed Monday to Friday 10:00–18:00 and Wednesday 09:00–13:00. Orders submitted on Saturdays, Sundays and public holidays are processed on the next business day. If ordered products are unavailable at the time of processing, the Company may not accept the order; any initiated or executed payment will be canceled or refunded without undue delay via the original payment method.
6. The Company may cancel an order and not execute it if false or incorrect information was declared.
7. The Order Receipt Confirmation is automatic and does not imply acceptance of the order.
8. Order Acceptance: An order is accepted only when a separate Order Confirmation email is sent, including express acceptance and shipment confirmation. Until then, the Company may reject the order without justification.
9. Order Cancellation: The User may cancel at any stage before acceptance by calling +357-25878758 or emailing [email protected].
10. Telephone orders are not permitted; only telephone clarifications for web-submitted orders are accepted.

6. Product Availability

1. Availability is shown on the Website and is indicative only. An order becomes binding only upon Order Confirmation.
2. If the selected product is unavailable, the Company will inform the User of the estimated availability and delivery date and may request contact to modify the order.
3. For products marked “On request,” the User will be informed within 2 business days whether and when they will be available.
4. For multiple-product orders, and in order to avoid additional shipping costs, the Order is executed when all items are available, unless the User requests partial delivery, in which case additional charges may apply.
5. Product information and photos may be provided by manufacturers or from previous receipts.

7. Product Prices

1. Listed prices are shown in Euro (EUR) and include VAT at the applicable rate, unless otherwise expressly stated. Shipping charges are calculated separately in accordance with clause 8.
2. For EU Users with a valid VAT number for intra-community supplies, VAT is not applied provided the VAT number is correctly entered in the Order Form and the transaction qualifies under applicable tax rules.
3. Prices may change at any time without notice.
4. The Company is not liable for technical or typographical errors in prices, photos or product characteristics originating from manufacturers or suppliers.
5. In the event of a discrepancy between the price on the product page and the price in the basket, the User will be informed before completion of the order. The Company reserves the right to correct obvious errors before accepting the order.
6. If you find a product at an unusually low or high price relative to market value, please contact Customer Service before ordering at +357-25878758 or [email protected].
7. Products marked as “Special Offers” are available while stocks last.
8. Payment methods:
   1. Bank transfer (EUR account; payments in other currencies may incur bank charges);
   2. Viva Wallet (Visa, Visa Electron, Maestro, Mastercard).
9. For more information, please visit: Payment Methods

8. Shipping / Delivery

1. Products are shipped to the delivery address specified by the User, unless store pickup is selected where available.
2. Shipping costs are calculated according to volumetric and/or actual weight and destination, in accordance with courier rules. These costs are shown before order submission and are borne by the User.
3. For more information, please visit: Delivery Charges
4. The Company will make every effort to ship within the time frames stated in the Order Confirmation; delays caused by carriers are not the Company’s responsibility.
5. Late delivery does not constitute a reason to refuse receipt or payment for the goods.
6. The Company is not liable for delivery times in cases of strikes, extreme weather, pandemics, customs delays or deliveries to remote areas as specified by the courier.
7. Title to the products remains with the Company until full payment has been received.
8. Any discrepancies, transport damage or defects visible upon receipt must be reported within 5 calendar days.

9. Voluntary Returns Policy

1. This Website is addressed exclusively to traders/professionals and not to consumers. The Company is therefore under no statutory obligation to grant a right of withdrawal. Nevertheless, as a purely voluntary commercial accommodation — and without this constituting recognition of any consumer right of withdrawal under Law 112(I)/2021 or EU consumer law — the Company offers a 7-day return option under the conditions set out below.
2. This voluntary accommodation may be amended or withdrawn by the Company at its discretion and does not affect the general rules of civil and commercial liability applicable between professionals.
3. Returns are accepted only for products returned in original condition — unused, unopened, with complete packaging, accessories, manuals and any bundled items — and accompanied by the purchase invoice. Return shipping costs are borne by the User.
4. To request a return, the User must submit a written Return Request to the Company within 7 calendar days of delivery.
5. The Return Request may be sent by registered mail to 54 Agias Fylaxeos St., 3025 Limassol, Cyprus, or by email to [email protected].
6. The Company will acknowledge receipt of the request. If no acknowledgment is received within a reasonable time, the User should contact the Company again.
7. Products returned incomplete, damaged or soiled by the User will not be accepted.
8. Where a return is accepted:
   1. the product must be returned within 7 days together with the invoice;
   2. return shipping costs are borne by the User;
   3. accepted returns are settled by store credit or replacement of equal value, at the Company’s discretion; no cash refund is provided.
9. Exclusions (no return accepted, save for defects under clause 10):
   1. unsealed software or media;
   2. discounted or offer items;
   3. used products, including products with installed software, activation, configuration, or mounted components;
   4. custom-made, special-order or personalized items, or items that cannot be returned by normal shipment;
   5. products personalized by device registration after delivery.

10. Defective Products

1. The User must examine the products within seven (7) days of receipt and notify the Company in writing of any issue; otherwise, the products are deemed accepted.
2. The manufacturer is liable for damage caused by product defects in accordance with applicable law. If in doubt about a product’s manufacturer, the User should inform the Company.
3. For apparent or functional defects for which the Company is responsible, the Company may, at its discretion, replace, repair or refund the product. Misuse and third-party intervention are excluded.
4. The Company bears no liability for:
   1. improper or unsuitable use;
   2. incorrect installation;
   3. normal wear and tear;
   4. use beyond product specifications;
   5. negligence or poor maintenance;
   6. repairs or interventions carried out by the User or third parties;
   7. issues covered directly by manufacturer warranty procedures.
5. The Company will try to supply spare parts where possible but is not liable for unavailability due to factors beyond its control.
6. The Company is not liable for indirect or consequential damages unless caused by intent or gross negligence. In all cases, liability is limited to direct, proven damage related to an essential contractual obligation.
7. The User acknowledges that purchases are made in a professional context and remains responsible for suitability for the intended purpose.

11. Warranties

1. Products may be accompanied by the manufacturer’s warranty. The applicable terms are those stated in the warranty booklet and/or the manufacturer’s general warranty conditions.
2. The Company will provide available warranty information in an official language of the Republic of Cyprus or via internationally recognized symbols, where applicable.
3. Users must pay special attention to warranty terms and to safe-use and maintenance instructions.
4. The warranty period, where applicable, is evidenced by the purchase invoice issued for the relevant order. Without proof of purchase, warranty service may not be available.
5. The Company bears no responsibility for third-party warranty terms or the manufacturer’s compliance with such warranty obligations.

12. Product Reviews

1. Users may submit reviews for products. Review content must be personal, original and must not infringe third-party rights.
2. Reviews must not include:
   1. hyperlinks to other stores or manufacturer pages;
   2. third-party promotions or advertising, except official Company promotions;
   3. references to other users or their reviews.
3. The Company may decide how reviews are displayed, may delete reviews, or edit parts of the text, informing the author where necessary.

13. Limitation of Liability

1. All Website content is provided “as is” without warranties as to accuracy, completeness or fitness for purpose.
2. To the extent permitted by Cypriot law and unless expressly stated otherwise, the Company is not liable for damages or losses arising from the use, inability to use or malfunction of the Website or products, except in cases of intent or gross negligence.
3. The Company is not liable for delivery delays due to carriers or force majeure events, including strikes, extreme weather, customs delays and similar causes beyond its reasonable control.
4. No guarantee is given as to product availability; the User will be informed of any unavailability.
5. The Company is not liable for data loss, incorrect use of products by the customer, or malicious third-party intervention affecting the Website.
6. The Company does not guarantee that pages, services, content, prices, descriptions and availability will be uninterrupted or error-free.
7. The Website may include links to third-party websites. The Company does not control or guarantee their content, availability or data processing and bears no responsibility for them.
8. To the fullest extent permitted by law, the Company disclaims liability for any claim, loss or damage related to the Website or the data displayed on it, except where mandatory law provides otherwise.
9. The above limitations do not affect any statutory rights that cannot legally be excluded.

14. Access and Use Restrictions

1. Any obstruction of the Website’s operation and any replacement or modification of its content is prohibited.
2. It is prohibited to:
   1. commit or facilitate criminal acts through the Website;
   2. transmit viruses, malware or any harmful code;
   3. perform any action that unduly burdens or disrupts the Website;
   4. use the Website in a vulgar, offensive, illegal or obscene manner.
3. It is prohibited to destroy data, cause annoyance, infringe third-party rights or send unsolicited advertising/promotional material (spam).
4. It is prohibited to interfere with or affect the performance or functionality of any Website features or services accessed through the Website.

15. Intellectual Property Rights, Software, Content and Trademarks

1. All Website content, including texts, images, marks, photos and graphics, is the exclusive property of the Company and/or its partners/third parties. Copying, reproduction or retransmission without prior written consent is prohibited.
2. Use of the Website does not transfer any intellectual or industrial property rights. A limited license is granted solely for order placement and communication with the Company.
3. No license is granted to download, modify, resell, commercially exploit, use data mining tools, or otherwise exploit the Website or its content without express written permission.
4. Trademarks belong to the Company or third parties with whom the Company has contractual relations. No right or license to use them is granted.
5. Any modification or intervention in logos used by the Company is prohibited.
6. Reproduction, copying, sale, resale or any other commercial exploitation of the Website or any part thereof is prohibited. The Company retains exclusive rights over the name and domain www.singular.com.cy.

16. Linking to the Website

1. Linking to the Website is permitted only if done fairly and lawfully and without damaging or taking unfair advantage of the Company’s reputation.
2. It is strictly prohibited to:
   1. create any link suggesting any form of association, approval or endorsement where none exists;
   2. frame the Website;
   3. deep-link to internal pages without prior written permission.
3. The Company may revoke permission to link to the Website at any time without notice and without liability.

17. Newsletters

1. During account creation or while browsing, the User may opt in to receive newsletters by email. By opting in, the User gives explicit consent to the use of their email address for newsletter communication.
2. The Company may refuse or delete subscriptions without cause or notice where necessary for operational or legal reasons. The User may unsubscribe or object at any time.

18. Indemnities

1. The User agrees to indemnify, defend and hold harmless the Company and its officers, employees, advisors, agents and partners from any third-party claim, liability, damage and expense, including reasonable legal fees, arising from or related to the User’s use of the Website or breach of these Terms.
2. If damage to the User is demonstrably due to the Company’s fault, liability is limited to direct, proven positive damage causally linked to the harmful event and the Company’s fault.
3. All limitations of liability herein apply in full and are acknowledged by the User as valid and fair, except in cases of wilful misconduct by the Company or where mandatory law provides otherwise.

19. Amendment

1. The Company may modify, remove or change any page of the Website at any time without notice and without cause.
2. Any modification of these Terms is effective from publication on the Website. The User is responsible for checking the current version. Continued use after modification constitutes acceptance, unless essential contractual terms are concerned, in which case express acceptance may be required.

20. Invalidity

1. If any part of these Terms is found to be invalid, voidable or unenforceable, the validity and enforceability of the remaining provisions is not affected.
2. Where possible, the invalid or unenforceable term shall be severed, modified and interpreted to reflect its original meaning as closely as possible under applicable law.

21. Governing Law

1. Any dispute or claim between the Company and any User concerning the Website or these Terms shall be governed by the laws of the Republic of Cyprus and subject to the exclusive jurisdiction of the competent Courts of Limassol.
2. The Company’s failure to immediately exercise any right or remedy does not constitute a waiver of such right or remedy.

22. Other Terms

1. These Terms constitute the entire agreement between the Company and the User and prevail over any prior or current agreement, unless otherwise expressly agreed in writing.
2. Information provided through the Website forms an integral part of this contractual relationship unless expressly amended in writing.
3. If any term is deemed abusive or annulled by a competent court or authority, the validity and enforceability of the remaining terms remains unaffected.
4. Any delay or omission by either the Company or the User in exercising any right does not constitute a waiver of that right.
5. Service of documents to the User is valid if made to the address declared at account creation, unless a change has been notified in writing.

Contact

Tel: +357-25878758
Email: [email protected]

Last update: 20.06.2026