Last updated: 25.03.2026

1. Introduction

Protecting your privacy is very important to us. This Privacy Policy explains how Singular Computer Systems LTD, based at 54 Agias Fylaxeos Street, 3025 Limassol, Cyprus, VAT No. 10111474A (the “Company”, “we”, “us”, “our”), collects, uses, stores and protects personal data through the website www.singular.com.cy (the “Website” or “E-Shop”).

The Company acts as the controller of personal data processed through the Website. We process personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the applicable laws of the Republic of Cyprus.

Please read this Privacy Policy carefully before using the Website or submitting any personal data. By using the Website, contacting us, creating an account, placing an order or otherwise interacting with us, you acknowledge that your personal data may be processed as described in this Privacy Policy.

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, you may contact us at:
Email: [email protected]
Tel: +357 25878758

2. What Personal Data We Collect

We may collect and process personal data that identifies you directly or indirectly, including:

• full name, company name and job-related details,
• billing and delivery address,
• telephone number, email address and other contact details,
• account login details, where applicable,
• order, payment, invoicing and transaction-related information,
• communications with us by email, telephone, contact forms or other channels,
• technical data such as IP address, browser type, device data and Website usage information,
• cookie-related data, as further described in our Cookie Policy.

3. How We Collect Personal Data

We collect personal data in the following ways:

• when you browse or use the Website,
• when you register for an account,
• when you place an order or request information,
• when you contact us by email, phone or contact form,
• when you subscribe to newsletters or other marketing communications,
• when you participate in promotions, campaigns or other activities,
• through cookies and similar technologies, subject to your preferences where required.

In some cases, we may also combine information collected through the Website with information you provide through other channels, such as telephone orders, customer service communications or business correspondence.

4. Purposes of Processing

We process your personal data for the following purposes:

• to create and manage your customer account,
• to process and fulfil orders, payments, deliveries, returns and related requests,
• to communicate with you regarding products, orders, support or service matters,
• to maintain, improve and secure the Website and our services,
• to manage customer service, complaints, returns and after-sales support,
• to send newsletters or marketing communications, where permitted by law or based on your consent where required,
• to comply with legal, tax, accounting, anti-fraud and regulatory obligations,
• to establish, exercise or defend legal claims.

5. Legal Bases for Processing

Depending on the circumstances, we process personal data on one or more of the following legal bases:

• performance of a contract or steps taken at your request before entering into a contract,
• compliance with a legal obligation,
• our legitimate interests, such as operating, securing and improving our business and Website,
• your consent, where this is required by applicable law.

6. Cookies and Similar Technologies

We use cookies and similar technologies to ensure the proper operation of the Website, improve functionality, analyse traffic and, where applicable, support marketing activities. More information about the cookies we use, their purposes and how you can manage your preferences is available in our Cookie Policy.

7. Sharing of Personal Data

We do not sell your personal data to third parties.

We may disclose personal data, where necessary, to:

• payment service providers, banks and payment processors,
• courier, shipping and logistics providers,
• IT, hosting, website, security and support service providers,
• professional advisers such as accountants, auditors and lawyers,
• public authorities, regulators, law enforcement or courts where required by law,
• other service providers acting on our behalf under appropriate confidentiality and data protection obligations.

The Website may also contain links to third-party websites. We are not responsible for the privacy practices, content or terms of such external websites, and you should review their policies separately.

8. International Transfers

Where personal data is transferred outside the European Economic Area (EEA), we will take appropriate steps to ensure that such transfers are protected by adequate safeguards in accordance with applicable law.

9. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including for the performance of contracts, customer service, compliance with legal, tax and accounting obligations, dispute resolution, fraud prevention and protection of our legal rights.

10. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage.

Such measures may include access controls, restricted personnel access, secure systems, encryption or secure transmission technologies where appropriate, and operational safeguards designed to protect the confidentiality and integrity of personal data.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we take reasonable steps to protect your personal data, we cannot guarantee absolute security.

11. Your Rights

Subject to applicable law, you may have the right to:

• request access to your personal data,
• request correction of inaccurate or incomplete data,
• request erasure of your personal data,
• request restriction of processing,
• object to processing where applicable,
• withdraw your consent at any time, where processing is based on consent,
• request data portability where applicable,
• lodge a complaint with the competent supervisory authority.

To exercise any of the above rights, please contact us at [email protected].

12. Marketing Communications

Where permitted by law, we may send you information about products, offers, updates or other promotional content. You may opt out of marketing communications at any time by using the unsubscribe option included in such communications or by contacting us directly.

13. Children

The Website and the E-Shop are not intended for children, and we do not knowingly collect personal data from children.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time in order to reflect legal, technical or business developments. Any updated version will be posted on this page together with the relevant “Last updated” date.

15. Contact

If you have any questions about this Privacy Policy or about the way we process personal data, please contact:
Singular Computer Systems LTD
54 Agias Fylaxeos Street, 3025 Limassol, Cyprus
Email: [email protected]
Tel: +357 25878758