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Jabra Engage 40 UC Stereo USB-A Wired Contact Center Headset 2-Mic Engage Plus BalancedVoice Black

Brand:
Jabra
Jabra Engage 40 UC Stereo USB-A Wired Headset Black
Jabra Engage 40 UC Stereo USB-A Wired Contact Center Headset 2-Mic Engage Plus BalancedVoice Black
€136.73 inc. VAT
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4099-410-279
€114.90 €127.67
€136.73 inc. VAT
Ships from EU stock: 43 item(s)

New-generation contact center headset — dual-microphone system, BalancedVoice signal processing and Engage+ software deliver real-time call insights, all in an ultra-light 63 g body built for all-day shifts.

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Product Code
CF27604
EAN Code
5706991026061
Manufacturer
Jabra

Quick Specs

Type
Contact Center Headset
Wearing Style
Stereo / On-Ear
Connection
USB-A Direct
Platform
UC (Zoom, Meet, Cisco…)
Microphones
Dual-Mic + Noise Cancel
Audio Processing
BalancedVoice + Engage+
Weight / Cable
63 g / 1.6 m
Part Number
4099-410-279
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Jabra Engage 40 UC Stereo USB-A — Smart Contact Center Headset

The next-generation Engage 40 brings dual-microphone clarity, BalancedVoice processing and Engage+ real-time call insights to your contact center — all in an ultra-light 63 g wired headset built for full-day shifts.
Dual-Mic SystemEngage+ Insights63 g Ultra-LightUC Optimized

The Jabra Engage 40 UC Stereo USB-A (part 4099-410-279) is a new-generation wired contact center headset designed around the agent's actual workday. Two coordinated microphones with the BalancedVoice signal processing algorithm deliver consistently clear speech and strong background-noise cancellation, while Jabra's Engage+ software layer adds real-time call insights for the agent and quality-of-service data for supervisors. At just 63 grams with maze-patterned ear cushions to reduce pressure points, it stays comfortable through long shifts, and it plugs directly into a USB-A laptop, desktop or thin client — no QD bottom cord, no Bluetooth pairing, no Link adapter.

Best For
✓ Contact center agent rollouts
✓ Quality-monitored call operations
✓ Cisco / Avaya / Genesys agents
✓ Zoom and Google Meet professionals
✓ USB-A-equipped agent workstations
✓ Long-shift comfort priority

Key Features

 
Dual-Microphone System
Two high-quality microphones work together to deliver clearer speech pickup and strong background-noise cancellation, with the agent's voice properly isolated even in busy open-plan rooms.
 
BalancedVoice Processing
Jabra's BalancedVoice signal-processing algorithm with dynamic range compression keeps speech levels consistent and intelligible across calls, reducing listener fatigue on both sides.
 
Engage+ Real-Time Insights
The Engage+ software platform turns the headset into a smart sensor — supervisors and monitoring tools get richer call data, and agents get live on-screen feedback to improve customer experience as it unfolds.
 
Ultra-Light All-Day Comfort
At just 63 g with adaptive headband fit and maze-patterned ear cushions that reduce pressure points, the headset is designed to be worn for full shifts without ear pressure or heat build-up.

Technical Specifications

Part Number 4099-410-279
EAN 5706991026061
Product Type Wired Contact Center Headset
Wearing Style Headband, Stereo (binaural, both ears)
Ear Cushion Style On-ear (supra-aural), maze-pattern foam
Connection USB-A (direct)
Platform Variant UC (Unified Communications optimized)
Certifications Certified for Google Meet and Zoom; compatible with Cisco, Avaya, Genesys, Amazon Connect, NICE CXone
Microphones Dual-microphone system with noise cancellation
Audio Processing BalancedVoice signal processing with dynamic range compression
Software Engage+ for real-time call insights; Jabra Direct and Xpress supported
Speaker Frequency Response 50 Hz – 20 kHz (music) / 100 Hz – 8 kHz (speech)
Hearing Protection Built-in PeakStop-class acoustic protection
Cable Length Approx. 1.6 m (5 ft)
Weight Approx. 63 g
Colour Black
In the Box Headset only — plug-and-play; no separate adapter or cord required

Frequently Asked Questions

Is this UC variant suitable for Microsoft Teams?
It works with Microsoft Teams as a standard USB audio device, but it is the UC variant (certified for Google Meet and Zoom). For dedicated Microsoft Teams certification with native Teams call controls, choose the Engage 40 MS variant (4099-413-279) instead.
Do I need a separate Jabra Link adapter or QD cord?
No. The Engage 40 plugs directly into a USB-A port — there is no Quick Disconnect cord and no Link DECT adapter. The headset is recognized as a standard USB audio device with full mic and speaker support.
Stereo or Mono — which is this?
Stereo (binaural). Both ears are covered for maximum focus on the call. If agents need to stay aware of in-room sounds, walk-up customers or colleagues, the matching Mono SKU 4099-410-279's Mono variant (4093-410-279) is the better fit.
What does the Engage+ software actually do?
Engage+ is a Jabra software platform that surfaces real-time analytics from the headset — voice clarity, talk/listen ratio, noise pickup and similar metrics — to leading contact center monitoring tools and to the agent through on-screen feedback. It helps managers identify training needs and helps agents course-correct mid-call.
Singular Expert Insight
Choose the Engage 40 UC Stereo USB-A if you want a modern, smart wired contact center headset with quality-monitoring integration and you don't require dedicated Microsoft Teams certification. The Stereo / Duo design suits agents who need to focus deeply in noisy rooms. If your fleet is Teams-standardized, pick the matching MS SKU; if your laptops are USB-C-only, pick 4099-410-299 (USB-C UC Stereo) for a cleaner cable; if agents must stay aware of the room, choose the Mono variant.

Buyer's Guide

Buy it if
You run a contact center that uses Zoom, Google Meet, Cisco, Avaya or Genesys, your laptops have USB-A, and you want Engage+ call analytics integrated into the headset itself.
Skip it if
Your endpoints are USB-C only (pick the USB-C variant), your standard is Microsoft Teams with required certification (pick the MS variant), or your agents must hear walk-up customers (pick the Mono variant).
Also consider
Jabra Engage 40 UC Stereo USB-C (4099-410-299) for USB-C-only laptops, or Engage 55 wireless DECT variants if agents need to roam away from the desk during calls.

Features - Jabra - 4099-410-279

Colour
black
Interface
  • USB3.0
More Details
Product Code
CF27604
EAN Code
5706991026061
Manufacturer
Jabra
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