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Jabra Engage 50 II UC Stereo USB-C Wired Contact Center Headset with Engage 50 II Link Inline Controller SmartRinger Busylight Black

Brand: Jabra
Jabra Engage 50 II UC Stereo USB-C with Link Controller Black
Jabra Engage 50 II UC Stereo USB-C Wired Contact Center Headset with Engage 50 II Link Inline Controller SmartRinger Busylight Black
€244.96 inc. VAT
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5099-299-2259
€205.85 €228.72
€244.96 inc. VAT
Ships from EU stock: 2 item(s)

Complete contact center package — 3-mic Engage 50 II Stereo headset plus the Engage 50 II Link inline controller with SmartRinger, programmable button, mute and volume wheel for full hands-on call control on Cisco, Genesys, Amazon Connect and NICE CXone.

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Product CodeCF27601 EAN Code5706991026276 ManufacturerJabra

Quick Specs

Type
Contact Center Bundle
Wearing Style
Stereo / On-Ear
Connection
USB-C Direct
Inline Controller
Engage 50 II Link Included
Microphones
3-Mic Array + 36dB NC
Software
Engage+ + BalancedVoice
Bonus
SmartRinger + LED Busylight
Part Number
5099-299-2259
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Jabra Engage 50 II UC Stereo USB-C + Link Controller

Complete contact center package — dual-ear Engage 50 II Stereo headset bundled with the Engage 50 II Link inline controller. SmartRinger with motion detection, LED busylight, programmable button and full call controls at your fingertips.
Includes Link ControllerSmartRinger + Busylight3-Mic + 36 dB NC3-Year Warranty

The Jabra Engage 50 II UC Stereo USB-C with Engage 50 II Link (part 5099-299-2259) is the complete dual-ear contact-center bundle of Jabra's next-generation flagship wired headset. You get the lightweight binaural Engage 50 II headset with its 3-microphone beamforming array, BalancedVoice processing and Engage+ real-time insights, paired with the Engage 50 II Link inline controller — a stay-flat USB-C controller that adds tactile call controls, a SmartRinger that physically rings even when the headset isn't worn, an LED busylight and a programmable button for tight integration with Amazon Connect, Genesys Cloud CX and NICE CXone workflows. The Stereo design covers both ears for maximum focus on noisy contact-center floors.

Best For
✓ Amazon Connect / Genesys / NICE CXone
✓ Quality-monitored call centers
✓ Zoom and Google Meet agents
✓ Hybrid & home-office contact agents
✓ Workflows needing programmable buttons
✓ Deep-focus all-day call shifts

Key Features

 
Engage 50 II Link Inline Controller
Stay-flat USB-C controller with tactile answer/end, mute, volume wheel and a programmable button — perfect for one-touch contact-center workflows on Amazon Connect, Genesys and NICE CXone.
 
SmartRinger with Motion Detection
The Link controller physically rings on the desk when a call arrives — even if the agent isn't wearing the headset — so missed calls drop dramatically in hybrid and shared-desk setups.
 
3-Mic Beamforming + Engage+
Three beamforming microphones with up to 36 dB of background-noise reduction, BalancedVoice level matching, and Engage+ live on-screen guidance for mic position, silence and interruptions.
 
SafeTone 2.0 Hearing Protection
PeakStop 105 dB, IntelliTone 2.0, Speech Level Normalization and intelligent acoustic shock protection — a full layered hearing-safety stack that keeps long shifts comfortable and compliant.

Technical Specifications

Part Number 5099-299-2259
EAN 5706991026276
Product Type Wired Contact Center Headset with Inline Controller
Configuration Headset + Engage 50 II Link inline controller
Wearing Style Headband, Stereo (binaural, both ears)
Ear Cushion Style On-ear (supra-aural), angled leatherette with maze-pattern foam
Connection USB-C (direct on the controller cable)
Platform Variant UC (Unified Communications optimized)
Compatibility Cisco, Avaya, Mitel, Zoom, Google Meet, Webex, Genesys Cloud CX, Amazon Connect, NICE CXone
Microphones 3-microphone beamforming array, up to 36 dB noise reduction
Audio Processing BalancedVoice with dynamic range compression
Software Engage+ (real-time call insights, speech-to-text); Jabra Direct, Jabra Xpress
Inline Controller Functions Answer/end, mute, volume wheel, customizable programmable button, SmartRinger, LED busylight
Hearing Protection SafeTone 2.0: PeakStop 105 dB, IntelliTone 2.0, Speech Level Normalization, Acoustic Shock Protection
Colour Black
Warranty 3 years (premium tier, subject to regional terms)

Frequently Asked Questions

What's the difference vs the cheaper 5099-610-299?
5099-610-299 is the headset-only Stereo USB-C without the inline controller. This SKU (5099-299-2259) adds the Engage 50 II Link controller — SmartRinger, LED busylight, dedicated answer/end/mute keys, volume wheel and a programmable button. The two share the same headset hardware.
Is this Microsoft Teams certified?
It works with Teams as a standard USB audio device, but this is the UC (Unified Communications) variant. For native Teams call-control integration choose the MS variant 5099-299-2159 (USB-C MS Stereo) instead.
Stereo or Mono — which is this?
Stereo (binaural). Both ears are covered for maximum focus on calls. If agents need to stay aware of in-room sounds, walk-up customers and supervisors, the matching Mono bundle is 5093-299-2259.
What does the programmable button do?
It maps to platform-specific actions on contact-center suites like Amazon Connect (e.g. ready/not-ready toggle), Genesys Cloud CX and NICE CXone, removing the need for agents to click multiple times in the softphone UI to change states.
Singular Expert Insight
Choose this bundle if you run a contact center on Amazon Connect, Genesys Cloud CX or NICE CXone, agents need both ears covered for focus, and you genuinely use the programmable button + SmartRinger workflow — those are the features that justify the price step over the headset-only 5099-610-299. If your platform doesn't use the programmable button or SmartRinger, save by picking the headset-only SKU. If your fleet is Microsoft Teams-certified-only, pick the MS variant; if agents need room awareness, pick the Mono bundle.

Buyer's Guide

Buy it if
You run a contact center on Amazon Connect, Genesys or NICE CXone, your laptops have USB-C, agents need a programmable hardware button + SmartRinger, and both ears should be covered for deep focus.
Skip it if
You don't need the inline controller (pick 5099-610-299 — cheaper), your platform is Microsoft Teams-certified-only (pick 5099-299-2159), agents need room awareness (pick the Mono bundle), or your laptops only have USB-A ports.
Also consider
Jabra Engage 50 II UC Mono USB-C + Link (5093-299-2259) for single-ear room awareness, or the MS Teams-certified Stereo bundle 5099-299-2159 for Teams-first workplaces.

Features - Jabra - 5099-299-2259

Colour
black
Interface
  • USB Type-C
More Details
Product Code
CF27601
EAN Code
5706991026276
Manufacturer
Jabra
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