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Jabra Engage 50 Mono USB-C Wired Digital Contact Center Headset 3-Mic Array Programmable Busylight Call Analytics Black

Brand: Jabra
Jabra Engage 50 Mono USB-C Wired Digital Headset Black
Jabra Engage 50 Mono USB-C Wired Digital Contact Center Headset 3-Mic Array Programmable Busylight Call Analytics Black
€124.03 inc. VAT
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5093-610-189
€104.23 €115.81
€124.03 inc. VAT
Ships from EU stock: 32 item(s)

True-digital contact center headset — processing chip embedded in the earcup, 3-microphone array with intelligent noise cancellation, super-wideband audio, programmable multi-colour busylight and rich call analytics for supervisors.

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Product Code04:579142 EAN Code5706991021400 ManufacturerJabra

Quick Specs

Type
Digital Call Center Headset
Wearing Style
Mono / On-Ear
Connection
USB-C Direct
Microphones
3-Mic Array + AI Noise Cancel
Audio
Super-Wideband
Busylight
Programmable Multi-Color
Weight / Cable
61 g / 1.2 m
Part Number
5093-610-189
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Jabra Engage 50 Mono USB-C — True-Digital Contact Center Headset

A single-ear contact center headset with a processing chip embedded directly in the earcup, a 3-microphone array with intelligent noise cancellation, super-wideband audio and rich call analytics for supervisors. Engineered for noisy open-plan agent floors.
3-Mic Digital ArrayIn-Earcup DSP ChipProgrammable BusylightSuper-Wideband Audio

The Jabra Engage 50 Mono USB-C (part 5093-610-189) is Jabra's flagship wired digital contact center headset — the first corded Engage model with the audio-processing chip built directly into the earcup rather than in the in-line control unit. The chip powers a three-microphone array with intelligent background-noise and breathing-sound cancellation, delivers super-wideband call audio, and feeds rich call analytics to supervisor tools via Jabra Xpress 2. The single-ear Mono design keeps the agent aware of in-room sounds and colleagues, while the programmable multi-color status lights on the earcups signal availability to passers-by from any angle.

Best For
✓ Premium contact center rollouts
✓ Open-plan agent floors
✓ Quality-monitored call operations
✓ Cisco, Mitel, Avaya, 8x8 deployments
✓ Skype for Business Open Office sites
✓ USB-C laptops, tablets, mobile devices

Key Features

 
In-Earcup Processing Chip
First corded Engage model to embed the audio DSP chip directly in the earcup, not the in-line control unit — the headset itself becomes a true digital endpoint with advanced functions and analytics.
 
3-Microphone Intelligent Array
Three precisely placed microphones with intelligent noise cancellation filter out background noise and breathing sounds, so customers hear the agent cleanly even from a busy open-plan floor.
 
Programmable Multi-Colour Busylight
Multi-colour status lights on each earcup are programmable for specific workflows (busy, available, on-break, custom) and remain visible from any direction to deter unwanted interruptions.
 
Live Mic Guidance + Call Analytics
Jabra Direct delivers live on-screen microphone-position guidance to the agent during calls, while Jabra Xpress 2 reports rich call analytics to supervisors for coaching and quality control.

Technical Specifications

Part Number 5093-610-189
EAN 5706991021400
Product Type Wired Digital Contact Center Headset
Wearing Style Headband, Mono (single-ear)
Ear Cushion Style On-ear (supra-aural)
Connection USB-C (direct, with stay-flat in-line control unit)
Compatibility All leading UC platforms — Cisco, Mitel, Avaya, 8x8, Zoom, Webex; certified for Skype for Business Open Office
Microphones 3-microphone digital array with intelligent noise + breathing-sound cancellation
Audio Bandwidth Super-wideband digital audio, 20 Hz – 20 kHz
Processing Dedicated DSP chip embedded inside the earcup
Hearing Protection PeakStop + IntelliTone 2.0 + SafeTone 2.0; speech-level normalization
Busylight Programmable multi-colour status lights on both earcups
Controls Stay-flat in-line USB-C control unit (answer/end, mute, volume)
Cable Length Approx. 1.2 m
Weight Approx. 61 g
Material Composition ABS, Polycarbonate, POM, TPE, TPU
Software Jabra Direct (live mic guidance, firmware updates); Jabra Xpress 2 (analytics, fleet management)
Colour Black
Warranty 3 years (premium tier, subject to regional terms)

Frequently Asked Questions

Can I use it with a USB-A laptop?
Not directly — the cable terminates in USB-C. Jabra sells an official USB-A adapter as an accessory, or you can use a passive USB-C-to-USB-A adapter. For a cleaner setup pick the USB-A variant 5093-610-109 instead.
Is this Microsoft Teams certified?
It is certified for Skype for Business Open Office and works as a standard USB audio device with Microsoft Teams, but Jabra does not list a Teams-specific MS-coded variant of the Engage 50 series; Teams call-control integration is via Jabra Direct.
What is the difference vs the Engage 40?
The Engage 50 puts the audio DSP chip inside the headset itself rather than in the cable's control unit, enabling richer analytics, programmable busylight colours, live mic guidance and super-wideband audio. It is the premium contact-center-grade option.
Mono or Stereo — which is this?
Mono (single-ear). One ear is left open so agents stay aware of in-room sounds, walk-up customers and colleagues. If you need both ears covered for deep focus, the matching Stereo SKU is 5099-610-189.
Singular Expert Insight
Choose the Engage 50 Mono USB-C if you run a premium contact center and you specifically want the analytics, live mic guidance and programmable busylight that justify the price step over the Evolve2 40 or Engage 40 — the in-earcup DSP chip is the headline differentiator. The Mono variant suits agents who need to stay aware of the room. For Microsoft Teams-first sites without analytics requirements the Engage 40 MS or Evolve2 40 MS is usually a more cost-effective pick; for both-ear focus pick the Stereo SKU.

Buyer's Guide

Buy it if
You run a premium contact center, you want live agent mic guidance and supervisor call analytics, your laptops have USB-C, and agents need room awareness on a single ear.
Skip it if
You don't need the analytics layer (pick Engage 40 or Evolve2 40 — cheaper), your endpoints are USB-A only (pick 5093-610-109), or your agents need both ears covered for deep focus (pick the Stereo SKU).
Also consider
Jabra Engage 50 Stereo USB-C (5099-610-189) for both-ear focus, or Engage 50 II Mono USB-C (5093-299-2269) for the lighter 45 g refresh with SmartRinger.

Features - Jabra - 5093-610-189

Colour
black
Interface
  • USB Type-C
More Details
Product Code
04:579142
EAN Code
5706991021400
Manufacturer
Jabra
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