Cisco Headset 721 — One Ear on the Call, One on the Room
Bluetooth 5.0Mono23 h talk timeWebex button
The Cisco Headset 721 is a single-ear Bluetooth headset with a USB adapter, two beamforming microphones and up to 23 hours of talk time, designed for office and hybrid workers who live in Webex or other softphones but still need to hear the room around them. This carbon-black bundle includes the adapter, cable and travel case.
The USB adapter connects to your computer out of the box, while the headset can also pair with your mobile, holding two devices at the same time. A dedicated Webex button joins meetings with one press. This is the standard version; Cisco sells the Teams-certified model separately as the 721Q.
Before you order: Cisco changed the adapter in this bundle in March 2025: newer units ship with a USB-C adapter plus a USB-A converter, older stock with a USB-A adapter. Either way it fits both port types; ask us if you need to know which one your unit has.
What's in the Box
- Cisco Headset 721 (mono, carbon black)
- USB Bluetooth adapter (USB-C with USB-A converter on current production, USB-A on earlier stock)
- USB-A charging cable
- Soft travel case
- Pointer card
What It Means in Practice
- One ear stays open, so you can follow conversations in the office while on a call.
- 23 hours of talk time is several days of normal use; ten minutes of charging adds about two hours of talk time.
- Bluetooth range up to 65 m lets you leave the desk during calls.
- Two devices connected at once: laptop through the adapter, phone directly.
- Secure Boot and image authentication matter to IT teams that manage Cisco endpoints.
What Will Not Work
- No active noise cancellation; the noise reduction is on the microphone side.
- No charging stand in this bundle: the stand version is HS-WL-721-BUNAS-C, and the stand is also sold as a spare.
- Not Microsoft Teams certified; the Teams version is the Headset 721Q.
- No 3.5 mm jack and no direct desk-phone cable.
Key Features
AI noise suppression
Two MEMS beamforming microphones with AI voice-activated noise suppression (80 – 6800 Hz).
Long battery
Up to 23 h talk and 45 h listening; full charge in 2.2 h.
Hearing protection
Limits sound above 118 dB(A) to protect against acoustic shock.
Enterprise security
Secure Boot and image authentication from Cisco.
Technical Specifications
| Identification |
| Part Number |
HS-WL-721-BUNA-C |
| Brand |
Cisco |
| Model |
Cisco Headset 721, single-ear, carbon black bundle |
| Connectivity |
| Wireless |
Bluetooth 5.0 |
| Range |
Up to 65 m |
| Simultaneous devices |
2 |
| Adapter |
USB Bluetooth adapter (USB-C plus USB-A converter, or USB-A on earlier stock) |
| Audio |
| Speaker |
30 mm, 32 Ω, 20 Hz – 20 kHz |
| Microphones |
2 MEMS beamforming, AI voice-activated noise suppression |
| Microphone frequency |
80 – 6800 Hz |
| Hearing protection |
Above 118 dB(A) |
| Battery |
| Talk time |
Up to 23 h |
| Listening time |
Up to 45 h |
| Charging time |
2.2 h full; 10 min gives 2 h talk |
| Physical |
| Wearing style |
Mono, on-ear headband |
| Weight |
120 g (headset only) |
| Colour |
Carbon black |
| Compatibility |
| Devices |
PC, Mac and mobile phones via Bluetooth |
| Collaboration |
Webex button for one-press meeting join |
| Security |
Secure Boot, image authentication |
| Warranty |
| Warranty |
1-Year Warranty (Singular) |
| Manufacturer Term |
2-year limited hardware warranty (Cisco) — claims handled through Singular |
Frequently Asked Questions
Does it work with Microsoft Teams?
It works as a Bluetooth audio device, but it is not Teams certified. Cisco's Teams model is the Headset 721Q.
Is a charging stand included?
No. This BUNA bundle has the cable and travel case; the version with stand is BUNAS, and the stand is also sold separately.
Can it connect to my phone and laptop together?
Yes, it holds two Bluetooth connections at the same time.
Singular Expert Insight · Buyer's Guide
For Webex shops the 721 is the natural pick: one-press meeting join, Cisco-grade security and a battery that lasts the week. The single-ear design suits team leads and receptionists who must stay aware of the room. Compare with our other
office and VoIP headsets.
✓ Buy it if you use Webex or a Cisco environment and want a light mono headset with long battery life.
✕ Skip it if you need Teams certification, ANC, or a charging stand in the box.
→ Also consider the Poly Voyager 4310 for a mono Bluetooth headset with a USB-A adapter.
Not sure it fits your setup? Send us the model of your rack, switch or device and we will check compatibility before you order.