Jabra Engage 50 II UC Stereo 5099-610-299 Wired USB-C Contact Centre Headset 3-Mic Busylight On-Head Detection 65 g Black
Brand:
Jabra
Jabra Engage 50 II UC Stereo 5099-610-299 Wired USB-C Contact Centre Headset 3-Mic Busylight On-Head Detection 65 g Black
€181.69 inc. VAT
5099-610-299
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Jabra Engage 50 II UC Stereo — Three-Microphone USB-C Contact Centre Headset
Three-microphone arrayBuilt-in busylightOn-head detectionEngage+ call analytics ready
The Jabra Engage 50 II UC Stereo, order code 5099-610-299, is a wired USB-C headset designed around one job: making an agent intelligible in a room full of other agents. Three digital MEMS microphones feed Jabra’s noise reduction and, where a site runs Jabra Engage+, the same array feeds live call analytics that flag background noise, boom position, silence and interruptions while the call is happening. On the head it is light at 65 g, it detects when you put it on, and a busylight in the headset turns red automatically so the desk next to you knows not to interrupt. Read the compatibility note below before ordering — this particular code has no buttons.
Compatibility — check before buying:
This order code ships without the Engage 50 II Link control unit, and the headset itself has no call controls at all — no answer, no end, no mute and no volume on the headset or the cable. Jabra states it plainly in the manual: calls and music are controlled from the computer, or by adding a Jabra Engage 50 II Link. If your agents expect a physical mute button, order 5099-299-2259 instead, which is the same headset with the Link included. Two more points: the cable is USB-C, so a USB-A machine needs the 5099-610-279 code; and the whole 610 series is UC only — there is no Microsoft Teams certified headset-only code, so a Teams site that needs certification has to take a Link variant.
Best For
✓ Contact centres already running or planning Jabra Engage+
✓ Noisy floors where microphone quality decides call quality
✓ Sites where call control lives in the CRM or softphone window
✓ Agents who want the lightest possible wired headset
✓ Desks that need a visible busylight for colleagues
✓ Deployments managed centrally with Jabra Xpress
✓ Teams standardising on USB-C across new hardware
Key Features
Three microphones instead of one
A three-capsule digital MEMS array, 100 Hz to 14,000 Hz, with noise reduction applied on the call. Jabra publishes the system behaviour rather than a role for each capsule, and the practical result is that the customer hears the agent and not the floor. It is also the array that makes speech-to-text transcription usable.
Analytics while the call is live
With Jabra Engage+ the same microphones drive on-screen guidance during the call: background noise, microphone position, silence and interruptions. For a supervisor that turns headset choice into a quality tool rather than a consumable.
Busylight and on-head detection
The busylight glows red automatically on a call, and the headset knows when it is on your head. Both work on this code even though there is no Link in the box, because both live in the headset itself.
Protection that passes a safety review
Jabra SafeTone 2.0 with PeakStop 105, plus compliance with EU Noise at Work, the Australian G616 standard and OSHA limits — the list a contact centre health and safety assessment asks for, in one line.
Technical Specifications
Frequently Asked Questions
Singular Expert Insight
The Engage 50 II is the model to reach for when call quality is being measured rather than assumed, because the three-microphone array and Engage+ turn the headset into part of the quality process. The trap sits in the third group of the order code: 610 means headset only and 299-2xxx means the Link is in the box. Agents who are used to a wired headset with buttons will notice the absence within an hour, so decide that question before the order and not after. The second decision is the connector — 299 is USB-C, 279 is USB-A — and the third is that Teams certification is simply not available without a Link. If you are fitting out a room rather than individual agents, a conference speakerphone may be the better answer; for everything else the range sits in office and VoIP headsets. Send us the agent count, the platform and whether supervisors will use Engage+, and we will put the right codes on the quote.
Buyer’s Guide
Buy it if
You run a contact centre on a non-Teams platform, call quality matters enough to measure it, and your agents drive calls from the CRM or softphone window rather than from buttons. USB-C ports are available and 65 g on the head matters over an eight-hour shift.
Skip it if
Your agents need a physical mute or answer button, you need Microsoft Teams certification, or your PCs are USB-A. All three point at a different order code rather than at an accessory you can add later.
Also consider
The 5099-299-2259 with the Engage 50 II Link when physical controls are needed, the USB-A 5099-610-279 for older machines, or a Jabra Engage 40 if the budget matters more than the three-microphone array.
Features - Jabra - 5099-610-299
Colour
black
Interface
- USB Type-C
More Details
Product Code
CF27600
EAN Code
5706991026207
Manufacturer
Jabra